Frequently Asked Questions

What's on your mind? There are lots of ways to get in touch with us. Search our FAQs

Frequently Asked Questions

Is the company registered and regulated

Yes, our company is fully registered and operates in compliance with U.S. financial regulations. We are incorporated under U.S. law and adhere to the standards set by federal and state regulatory bodies.

Depending on the services we provide, we may be regulated by agencies such as the Securities and Exchange Commission (SEC), the Financial Industry Regulatory Authority (FINRA), or the Consumer Financial Protection Bureau (CFPB). These organizations ensure that we maintain transparency, protect client interests, and uphold the integrity of the financial system.

Our commitment to compliance isn’t just a checkbox, it’s a core part of how we build trust and deliver value to our clients

What is the field of activity of the company?

We operate at the intersection of finance and innovation, helping individuals and businesses make smarter decisions with their money. Our core activities span digital banking, investment advisory, wealth management, and financial education.

Whether it's building a secure future, growing assets, or navigating complex financial landscapes, we provide the tools, insights, and support to make it happen. We’re not just about numbers, we’re about empowering people to take control of their financial lives with clarity and confidence.

Who can be a Customer of ExpressPay Bank?

Everyone can be a Customer of Givens Hall Bank, but he\she must be not less 18 years old.

How can I become an investor in the company?

We’re excited to welcome individuals who believe in our mission and want to be part of our growth. Becoming an investor in our company is a straightforward process, and we’re here to guide you every step of the way.

To get started, simply fill out the registeration form on our website. We’ll provide you with all the necessary documentation, walk you through the process, and answer any questions you may have.

How reliable is the company in terms of security and personal data?

Security isn’t just a feature, it’s a foundation. As a financial company operating in the U.S., we take the protection of personal data seriously and follow strict regulatory standards to ensure your information stays safe.

We use advanced encryption protocols, multi-factor authentication, and continuous monitoring to guard against unauthorized access and cyber threats. Our systems are built to comply with federal regulations like the Gramm-Leach-Bliley Act (GLBA) and SEC cybersecurity guidelines, which require financial institutions to safeguard sensitive data and maintain robust privacy policies.

Beyond technology, we invest in training, audits, and third-party assessments to keep our defenses sharp and our practices transparent. Your trust is our most valuable asset and we work every day to earn it.

Is there a KYC verification process?

Yes, we have a Know Your Customer (KYC) verification process in place.

As a financial company operating in the U.S., we follow strict regulatory guidelines to verify the identity of our clients before providing services. This process helps prevent fraud, money laundering, and other financial crimes, while ensuring we comply with federal laws such as the Bank Secrecy Act (BSA) and USA PATRIOT Act.

Our KYC process typically includes:

Identity verification: Government-issued ID, Social Security Number (SSN), or Taxpayer Identification Number (TIN)

Proof of address: Utility bill, bank statement, or lease agreement

Risk assessment: Understanding the nature of your financial activity and source of funds

We take privacy seriously and use secure, encrypted systems to handle all personal data. The goal is to protect both our clients and the integrity of the financial system.


Still have questions? Contact Us.